Client notes
Client notes from reconciliation work
What teams noticed after importing wallet balances into one portfolio ledger — including the moments that still felt imperfect.
Full ledger reconciliation · three exchanges + two wallets
“We knew the BTC total was wrong by a fraction, but every CSV told a different story. The import desktop got the balances into one place; the reconciliation session is what finally explained the stuck withdrawal.”— Mira K., family-office ops, Central
Exchange connector setup
“Connector setup took longer than I hoped because one venue kept rotating API scopes. Once the labels were right, morning imports stopped being a scavenger hunt. I still export a manual CSV for that one awkward market.”— Daniel R., proprietary desk, Quarry Bay
Quarterly ledger review
“The quarterly review caught a staking lock we had been counting as spendable. Not dramatic, but it stopped us from planning a transfer we could not have completed that week.”— Helen T., treasury analyst
Desktop importer walkthrough
“The walkthrough was plain and useful. Our junior could re-run the import without pinging me. It did not teach reconciliation judgment — that still needs a senior eye — but it removed the fear of breaking the ledger file.”— Arun P., operations lead
Extended note: period close across four venues
A Hong Kong trading team approached us two weeks before their internal reporting date. Balances sat on two large CEXs, one regional exchange with limited export options, and a hardware wallet used for cold storage.
We configured the multi-exchange import desktop for the two primary venues, accepted a supervised CSV path for the regional market, and labeled the cold wallet as a manual confirmation line. The first ledger showed an ETH gap equal to a withdrawal that had left the exchange but not yet appeared as confirmed on-chain during the snapshot hour.
The closing memo left that item open with a timestamp and explorer reference rather than forcing a match. The team closed the period with one documented exception instead of adjusting numbers to look tidy. That restraint is usually what clients remember.