Refund and cancellation policy

Scope

This policy applies to professional engagements booked with API Integrations: full ledger reconciliation, exchange connector setup, quarterly ledger reviews, and desktop importer walkthroughs. It does not apply to Microsoft Store desktop software licences, which follow Microsoft’s and the product’s own terms. This site does not sell physical goods or run online checkout.

Deposit and payment

Engagements may require a deposit stated in the estimate before work begins. Remaining fees are due as described in the engagement letter — typically on delivery of the closing memo or on the session date for short trainings.

Cancellation by you

• More than 7 days before a scheduled session or agreed start date: full refund of fees paid for that engagement, minus any non-recoverable third-party costs disclosed in advance (if any).
• 7 days or fewer before the session or start date: 50% of the engagement fee may be retained; the remainder of prepaid fees is refunded.
• No-show without notice: the session fee is non-refundable.

Rescheduling

You may reschedule once at no charge with at least 3 business days’ notice. Later reschedules may be treated as a late cancellation for the original slot.

Work already started

If import configuration, label mapping, or mismatch analysis has begun, fees for completed stages are non-refundable. We will invoice only for work performed and refund any prepaid surplus for stages not started, subject to the cancellation timing above.

Partial refunds

Where an engagement cannot be completed because a venue blocks required exports and no manual alternative was agreed, we refund the unused portion after deducting setup time already spent, documented at our hourly equivalent derived from the engagement fee.

Non-refundable items

• Completed walkthrough sessions after the scheduled time has occurred
• Quarterly review fees after the review call has been held and the change log delivered
• Third-party charges you asked us to incur on your behalf (rare; always pre-approved in writing)

Refund method and timing

Approved refunds are returned to the original payment method within 14 business days of written approval. Bank processing times may add several days.

How to request a refund

Email contact@api-integrations.digital with your engagement reference, reason, and preferred contact number. Phone: +852 2730 5500. Office: Silvercord Tower 1, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. We confirm receipt within two business days.

Our cancellation

If we must cancel due to illness or operational issues, we offer a full refund of prepaid fees for the affected engagement or a free reschedule at your choice.